Return Policy

Thank you for choosing HERAVALDI!

Our goal is to offer high-quality products and fair customer service. If for any reason the product does not meet your expectations, please do not hesitate to contact us.

1. Product dissatisfaction

If you are not satisfied with the product or have not achieved the expected result, please write to us at info@heravaldi.com, providing your order number and a brief description of the issue. 

In such cases, a credit equal to the product value will be issued for future purchases. The credit is provided as an individual code that can be used with your next order and is valid for 12 months from the date of issue.

2. Return of an unused product

You may return any product purchased from us within 30 calendar days from the date of the order, provided that it has not been opened, used, or soiled, the packaging is undamaged, and a proof of payment is included.

In this case, the paid amount is subject to a refund, with return shipping costs covered by the customer. After approval of the returned product, the refund is made via a bank transfer within 14 calendar days.

3. Defective product

If you receive a defective or damaged product, please notify us within 2 business days of receipt by sending a photo, the order number, and the batch code.

After confirmation of the defect, at our discretion, the product will be replaced with a new one or the paid amount will be refunded. In the case of replacement, shipping costs are covered by us.

Individual reactions or allergies related to personal sensitivity are not considered a manufacturing defect. Please, carefully review the information and ingredients listed on the label before use.

Your satisfaction is our priority.
We approach each case fairly and individually in order to find the best possible solution.