Privacy policy
Last updated: March 14, 2026
1. Data Controller
This website and online store are operated by:
Beauty Harmony Lab Ltd.
Company ID: 207401542
Address: Mladost 4, bl.480, entr.3, fl.2, ap.62, Sofia 1715, Bulgaria
Email: beautyharmonylab@gmail.com
For the purposes of applicable data protection laws, Beauty Harmony Lab Ltd. acts as the data controller of your personal data.
2. Information We Collect
We may collect and process the following types of personal information when you visit our website, place an order, or interact with us:
Contact Information
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Name
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Email address
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Phone number
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Billing and shipping address
Transaction Information
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Products purchased
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Order history
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Payment confirmation
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Delivery information
Account Information
If you create an account:
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Login credentials
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Preferences and saved information
Technical and Usage Data
When you visit the website, we may automatically collect:
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IP address
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Browser type
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Device information
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Pages visited
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Interaction with the website
Marketing Data
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Email subscription status
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Marketing preferences
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Interaction with marketing emails
3. How We Collect Personal Data
We collect personal data through:
Direct interactions
When you:
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place an order
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create an account
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subscribe to our newsletter
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contact customer support
Automated technologies
We use cookies and tracking technologies to collect usage information.
Third-party services
We may receive data from third-party services that support our store.
4. How We Use Your Personal Data
We process your personal data for the following purposes:
Order processing
To process payments, fulfill orders, arrange shipping, and handle returns.
Customer support
To respond to inquiries and provide assistance.
Website improvement
To analyze how users interact with the website and improve functionality.
Marketing communications
To send newsletters, promotional emails, and product recommendations if you have opted in.
Fraud prevention and security
To protect our website, customers, and transactions from fraud or misuse.
Legal obligations
To comply with applicable laws and regulatory requirements.
5. Legal Basis for Processing (GDPR)
We process personal data based on one or more of the following legal grounds:
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Contractual necessity – to process and deliver your orders
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Legal obligations – to comply with applicable laws
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Legitimate interests – to operate and improve our business
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Consent – for marketing communications and certain cookies
You may withdraw your consent at any time.
6. Third-Party Services
We use third-party providers to operate and improve our store.
Store Platform
Our store is hosted on Shopify, which processes certain personal data to provide hosting, checkout functionality, and store infrastructure.
Payment Processing
Payments may be processed by Viva.com or other payment providers.
Payment providers securely process payment information in accordance with their own privacy policies.
We do not store full payment card details on our servers.
Analytics Services
We use Google Analytics to understand how visitors interact with our website and to improve user experience.
Google Analytics may collect:
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device information
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IP address
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website interaction data
Advertising Technologies
We use Meta Pixel to measure advertising performance and show relevant ads on social media platforms.
Meta Pixel may collect information about your interaction with our website and advertising campaigns.
Email Marketing
We use Klaviyo to send newsletters and marketing emails.
Klaviyo may process:
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email address
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purchase history
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website activity related to marketing campaigns.
You may unsubscribe from marketing emails at any time using the unsubscribe link.
7. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to:
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ensure website functionality
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analyze website traffic
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improve user experience
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measure marketing performance
Cookies may include:
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essential cookies
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analytics cookies
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marketing cookies
You may control cookie preferences through your browser settings or through our cookie banner.
8. Data Sharing
We may share personal data with:
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service providers supporting our business
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payment providers
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shipping partners
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marketing platforms
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analytics providers
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legal authorities when required by law
We do not sell your personal data.
9. International Data Transfers
Some service providers may process data outside the European Economic Area.
When such transfers occur, appropriate safeguards are applied, including:
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Standard Contractual Clauses approved by the European Commission.
10. Data Retention
We retain personal data only for as long as necessary to:
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fulfill orders
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comply with legal obligations
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resolve disputes
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maintain business records.
11. Your Rights Under GDPR
If you are located in the European Economic Area, you have the right to:
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Access your personal data
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Request correction of inaccurate data
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Request deletion of your data
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Restrict or object to processing
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Request data portability
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Withdraw consent for marketing communications
To exercise your rights, contact us at:
12. Children's Privacy
Our services are not intended for individuals under the age of 18.
We do not knowingly collect personal data from children.
13. Third-Party Links
Our website may contain links to third-party websites.
We are not responsible for their privacy practices and recommend reviewing their policies.
14. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements.
The updated version will always be posted on this page with the revised date.
15. Contact
If you have questions regarding this Privacy Policy or your personal data, please contact us:
Beauty Harmony Lab Ltd.
Mladost 4, bl.480, entr.3, fl.2, ap.62
Sofia 1715, Bulgaria
Email: beautyharmonylab@gmail.com