Frequently Asked Questions
Our botanical skincare range is formulated to address specific skin concerns. INNOCENCE is designed for normal and combination skin, ROYAL for mature skin seeking anti-aging results, and ELEGANCE for dry and sensitive skin in need of deep nourishment. Each formula uses natural, organically certified ingredients selected for proven efficacy. Visit the individual product pages for detailed guidance.
Every formula is built on natural botanical actives of the highest grade, carefully selected for proven efficacy and free from petroleum derivatives and harsh synthetic chemicals. All products are cruelty free and vegan.
All skincare products are produced in certified EU facilities to the highest quality standards. Every ingredient is carefully selected and processed to preserve its full botanical efficacy.
The ELEGANCE range is specifically formulated for dry and sensitive skin, combining soothing botanical actives such as Oat Oil, Reishi Mushroom, and Sea Buckthorn to calm, repair, and deeply nourish. All other formulas are made with natural, organically certified ingredients free from synthetic additives - gentle enough for most skin types. We always recommend performing a patch test before first use.
Our formulas are made with natural botanical ingredients, free from synthetic additives and petroleum derivatives. However, we recommend consulting your doctor or healthcare professional before introducing any new skincare products during pregnancy or breastfeeding.
Start every morning with a gentle cleanse, followed by a toner to balance and prepare the skin, then apply your face cream. In the evening, repeat the cleansing ritual and finish with a botanical face serum, allowing the concentrated actives to work overnight.
The cream and serum are designed to complement each other. Apply the face cream in the morning and the botanical face serum in the evening for best results.
Skin feels the difference from the first application. Visible improvements in texture and radiance typically appear within 7 days of consistent use, with more significant and lasting results after 28 days.
All skincare products should be stored away from direct sunlight to protect the natural ingredients. Body butters solidify below 10°C and melt above 24°C - this is completely normal and does not affect quality.
Yes. We ship internationally to most countries worldwide. Delivery times and costs vary by destination - full details are available on our Shipping Policy page.
Our goal is to ensure every customer is completely satisfied. If for any reason a product does not meet your expectations, we offer store credit equal to the product value. Unused products may be returned within 30 days of purchase. For defective or damaged items, please contact us within 2 business days of receipt. Full details are available on our Return Policy page.
You can reach us at info@heravaldi.com or via our social media channels on Instagram and Facebook. We aim to respond within 24 hours.

